Customer Care

DELIVERY OF MERCHANDISE

Sydney University Football Club (SUFC) ships goods Australia wide and internationally.

Australia and New Zealand only
Deliveries to Australia are made by Australia Post and can arrive within 2-14 business days from your date of order, not including weekend or public holidays. New Zealand deliveries are made through Australia Post and can arrive within 7-21 business days, none of these including weekend or public holidays.

International
Australia Post standard airmail can deliver package internationally within 7-21 day at a flat rate of AUD $35 for postage and handling. Any order out of Australia may incur a customs or import duty fee. This will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Costs
Within Australia AUD $12.00
To New Zealand AUD $15.00
International AUD $35.00

Currency & Taxes
Note that all product prices indicated and payments made on this Site are in Australian Dollar currency. All prices include GST, and other taxes and duty where relevant.

Returns
If you would like to return or exchange your purchase for any reason, please follow the following returns procedure below.

Returns or exchanges are accepted on items that are in original condition and must not have been worn, altered or washed. All tags must remain in place. Returns or exchanges are accepted on goods within 21 days from the date of purchase.

Return goods to:
Sydney University Football Club
University Sports & Aquatic Centre
Building G09
The University of Sydney
NSW 2006
AUSTRALIA

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase, depending on the option requested by you. You will receive email notification of this.

Important Information:

We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at your cost. Your own return postage costs are not refundable.

We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required 21 day period from purchase.

EVENT CANCELLATIONS & REFUNDS

Event cancellations and a refunds are only accepted up to 7 days before the event. If a cancellation is made up to 7 d

ays before an event the purchaser will receive a 100% refund. If a cancellation is made within the 7 days before an event no refund will be made.

Ordering Information
For all online customer service, product and event enquiries, either email us on sufc@sport.usyd.edu.au or call us on +61 2 9351 7963end_of_the_skype_highlighting between 9.00 am to 5pm Monday to Friday (AEST).

Customer Service Policy
SUFC is committed to providing exceptional customer service, quality products and events. We endeavour to make sure that all products and events listed on our website are current, in stock and that pricing is true and correct. In the event that an ordered item or event ticket is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Security Policy
When purchasing from SUFC your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact SUFC on sufc@sport.usyd.edu.au

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